At Ingram Whit, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, ingramwhit.com (“Website”). By using our Website, you agree to the practices outlined in this policy. Please read this Privacy Policy carefully to understand our approach to your data.

1. Information We Collect

1.1 Personal Information
We collect personal information that you voluntarily provide to us when you:

  • Register for an account on our Website.
  • Make a purchase of our cat trees or related products.
  • Subscribe to our newsletters or promotional materials.
  • Contact our customer service team via email at serviceteam@ingramwhit.com.

Personal information may include your:

  • Name
  • Email address
  • Mailing or shipping address
  • Phone number
  • Payment information (such as credit card details)

1.2 Non-Personal Information
We may also collect non-personal information automatically when you interact with our Website. This information may include:

  • Your device type (e.g., desktop, tablet, mobile)
  • Browser type and version
  • IP address
  • Pages visited and time spent on the Website
  • Referral website or link

1.3 Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your browsing experience, personalize content, and track the performance of our Website. Cookies are small files stored on your device that help us remember your preferences, recognize returning visitors, and analyze web traffic.

You may choose to disable cookies through your browser settings; however, doing so may limit certain features or functionality on our Website.

2. How We Use Your Information

We use the information we collect for a variety of purposes, including:

2.1 To Process Orders and Fulfill Transactions
Your personal information is primarily used to process and complete your purchases of our cat trees. This includes shipping your order, providing order confirmation, and communicating with you about your order status.

2.2 To Improve User Experience
Non-personal information is used to improve the design and functionality of our Website. We analyze trends, user interactions, and browsing behaviors to enhance your shopping experience and make our Website more user-friendly.

2.3 To Send Marketing Communications
With your consent, we may use your email address to send you promotional emails, special offers, newsletters, or updates about new products. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in the emails or contacting us at serviceteam@ingramwhit.com.

2.4 To Provide Customer Support
When you contact us via email or through our Website, we use your personal information to assist with inquiries, resolve issues, and provide you with the best possible service.

2.5 For Legal Purposes
We may use your information to comply with legal requirements, enforce our terms of service, and protect the rights, property, or safety of Ingram Whit, our customers, and others.

3. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following instances:

3.1 With Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our business. This includes companies that process payments, fulfill orders, manage marketing communications, and provide data analysis.

3.2 For Legal Compliance
We may disclose your personal information when required by law or in response to a valid request from government authorities, such as in the case of a legal investigation or to prevent fraud or security issues.

3.3 In Business Transfers
If Ingram Whit undergoes a merger, acquisition, or sale of all or a portion of its assets, your personal information may be part of the transferred assets. In such cases, we will notify you of the change and any new applicable privacy policies.

4. How We Protect Your Information

We take the security of your personal information seriously and implement reasonable safeguards to protect your data. We use secure servers, encryption protocols, and other protective measures to prevent unauthorized access, use, or disclosure of your personal information.

However, no data transmission over the internet or storage system is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to take steps to protect your personal information, such as using strong passwords and keeping your login credentials confidential.

5. Your Rights and Choices

You have the following rights and choices regarding your personal information:

5.1 Access and Update
You may access, update, or correct your personal information at any time by logging into your account on our Website or by contacting us at serviceteam@ingramwhit.com.

5.2 Data Deletion
You have the right to request the deletion of your personal information. To make such a request, please email us at serviceteam@ingramwhit.com, and we will take the necessary steps to remove your information from our records, subject to legal obligations.

5.3 Opt-Out of Marketing Communications
You can opt out of receiving promotional emails from us by clicking the “unsubscribe” link at the bottom of any email. You may also contact us at serviceteam@ingramwhit.com to opt out of receiving marketing materials.

5.4 Cookie Preferences
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to fully use our Website.

6. Third-Party Links

Our Website may contain links to third-party websites, plugins, or services that are not operated by Ingram Whit. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child under 13, please contact us at serviceteam@ingramwhit.com, and we will take steps to delete the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant updates, we will notify you by posting the revised policy on our Website and updating the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed about how we handle your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at serviceteam@ingramwhit.com. We are here to address any concerns you may have and ensure that your privacy is protected.

Thank you for trusting Ingram Whit with your personal information. We are committed to protecting your privacy and providing you with a secure and enjoyable shopping experience.